Customer Service Representative

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Artemax Inc., a growth oriented Milwaukee Area Company, is seeking a driven Customer Service Representative to contribute to their team. If you are self-motivated, have a strong work ethic and a passion for success, Artemax invites you to apply today!

Customer Service

  • Manage order entry, customer relations and order fulfillment
  • Present and offer company products and services to current and/or potential customers
  • Answer and respond to incoming calls and emails from new and/or existing customers
  • Assist the sales team with maintaining and updating product information as it relates our business model
  • Complete order entry for new/existing customers to include: proofs, notes, etc.
  • Assist web customers and provide solutions to inquiries and/or direct to the appropriate department based on customers need.
  • Assist in maintaining current client data
  • Manage account services through quality control and audits
  • Identify and resolving client concerns and provide product/service solutions to fulfill their business needs
  • Support in the development and implementation of initiatives to increase drive sales
  • Exercise calculation/mathematical skill set for computing orders or customers, and reports
  • Other duties as assigned

Communication & Planning

  • Communicate new product, service opportunities and special requirements based on customer pertinent information, and feedback to identify current best practices and opportunities.
  • Maintain clear and concise communication of customer requirements throughout the organization to include: sales team members, production, graphics design, marketing, manufacturing and shipping

Minimum Requirements

  • High school diploma or equivalent. Associate/Bachelor's degree preferred
  • 1-2+ years customer service experience

BENEFITS:

  • Exceptional benefits to include Health, Dental, Vision, 401(k), life insurance, long-term disability, paid time off, tuition reimbursement, and wellness
  • Competitive salary, along performance based commission incentives
  • Daily complimentary lunch provided in company cafeteria
  • On-site game room, refreshments
  • Employee appreciation outings and events

Our Benefits

  • Generous Paid Time Off and Holiday Pay for Permanent Employees
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • 100% Company Paid Life, AD&D, and Long-Term Disability Insurance
  • 401K Enrollment Including Company Match
  • Company Provided Lunches, Popcorn, and Beverages for All Employees
  • Employee Referral Incentive
  • Reward Program for Perfect Attendance
  • Company-Sponsored Social Events and Fun Room

Join us and experience a friendly environment where we work hard to play hard!